Frequently asked questions
About Yousual
What is Yousual?
Yousual is two products for your business: Yousual Menu, your menu behind a QR code with online ordering, and Yousual Loyalty, your loyalty card in Apple Wallet and Google Wallet. Turn on one, the other, or both.
Do my customers need to install an app?
No. Your menu opens in the phone browser as soon as the QR code is scanned. For loyalty, the card goes into Apple Wallet or Google Wallet, which every phone already has.
Do I need any hardware?
No. A QR code printed on your tables, counter or window is enough. Hosting and QR codes are included.
Can I try before paying?
Yes. Every new account gets 15 days free, and no card is asked for at sign-up.
Is Yousual only for restaurants?
No. Loyalty is used by hair salons, beauty institutes, pharmacies and shops. The menu is for any place with a menu: restaurants, cafés, food trucks, ice cream parlours, bakeries.
Which countries and currencies are supported?
Any. You choose your country at sign-up; it sets your currency, timezone and phone format, and you can change them at any time in settings.
Your menu
How many items can I add?
As many as you want. There is no limit on items, categories or photos.
Who edits the menu, and how fast is it live?
You, from your dashboard. As soon as you save, the change is visible to your customers.
Can my menu be in several languages?
Yes. You write the menu in your own language and can add English, Arabic and Spanish translations. Customers switch language in one tap.
Can I use my own colours and photos?
Yes. You choose the accent colour, light or dark mode, the cover photo and one photo per item. Your QR code can carry your logo.
What if an item is sold out?
Mark it unavailable from your phone. It stays on the menu with an "unavailable" tag, and you bring it back whenever you want.
Can I manage sizes and extras?
Yes. An item can have several variants, for example small, medium and large, plus add-ons the customer ticks themselves.
Orders
How do my customers order?
From your menu. They add items, choose dine in, pickup or delivery, then confirm. A code lets them follow their order afterwards.
Where do I receive orders?
On WhatsApp, in your Yousual dashboard, or both. You get an alert for each new order, accept it, then move it along until it is done.
Are orders included in the menu?
Orders are a separate module that adds to the menu. It cannot be turned on without the menu.
Can I charge for delivery?
Yes. You set delivery fees by zone or by distance, and the radius you deliver to.
Loyalty
How does a customer get their card?
They scan your QR code, fill in a short form, then add the card to their wallet. It takes less than a minute and needs no app.
Stamps or points?
Both. You reward either the visit, with stamps, or the amount spent, with points. You set the goal and the reward yourself.
How do I validate a visit at the till?
You scan the customer's card from your phone. The stamp or points are added right away, and the card updates in their wallet.
Can I message my customers?
Yes. A notification reaches the customer's phone when their reward is close or about to expire. You can also send your own campaigns, for example to customers who have not come back in two months.
Do I keep my customer list?
Yes. You see every customer, their history and rewards, and you can export the list to Excel.
Your account
Can I give access to my staff?
Yes. You create accounts for your team, with three roles: owner, manager and staff.
I have several locations, how does it work?
One account is enough. Each location has its own menu, loyalty program and settings.
How do I contact you?
By email at support@yousual.app. We answer ourselves.